We're here to help you get the most out of Chill
Contact us at sayloner@icloud.com for questions, bug reports, account assistance, or dispute resolution.
Go to Settings → Feedback in the Chill app to submit suggestions directly from your device.
If Gems are missing after a purchase, check your Apple purchase history first, then email us with your transaction details. Liability is limited per our Terms.
Manage your account in Settings → Account Settings. Delete your account via Settings → Delete Account. See our Privacy Policy.
You must be over the age of 18 to use Chill. The Company does not permit those under 18 to use the Service. By creating an account, you represent that you meet this requirement.
Open Chill and tap "Create Account" on the welcome screen. You can sign up with Apple or use your email address. Complete your profile with a photo and bio to get started. By using the Service, you agree to our Terms and Conditions and Privacy Policy.
Browse the Skiing Circle feed to discover other skiers, check the Activities tab for upcoming group ski events, or use the "Say Hi" feature in Messages to connect with new users.
Go to the Activities tab and tap the create button to set up a new event with title, dates, location, and participant limit. To join an existing activity, open its detail page and tap Join. You participate in real-world meetups at your own risk.
You may update, amend, or delete your information at any time by signing in to your Account and visiting the account settings section. You may also contact us at sayloner@icloud.com to request access to, correct, or delete any personal information you have provided.
Navigate to Settings → Delete Account and follow the confirmation steps. This permanently removes your profile, posts, and associated data. Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Go to Settings → Privacy Settings to control: show profile to everyone, allow messages from followers, and hide activity history. You can enable or disable photo library access through your Device settings at any time.
Go to Settings → Notification Settings to control alerts for new followers, post likes, activity reminders, and chat messages. You can also manage iOS notification permissions from the same screen.
Gems are virtual currency used within Chill. Purchase Gem packs through the in-app Coin Shop via the Apple App Store. All purchases are processed securely by Apple. Gems have no cash value and are non-transferable.
Purchases are processed through Apple's App Store and are subject to Apple's payment and refund terms. If you have a purchase issue, contact us at sayloner@icloud.com with your transaction details. Our liability is limited to the amount actually paid through the Service or 100 USD, as described in our Terms and Conditions.
The AI assistant provides general skiing information, equipment tips, and resort suggestions. It is for entertainment and general guidance only — not professional instruction, safety advice, or emergency guidance.
Tap the report option on any post, activity, or user profile. Select a reason (spam, harassment, inappropriate content, misinformation, or other) and submit. Our team reviews all reports. We may terminate or suspend access immediately for violations.
Visit the user's profile and use the block option. Blocked users won't be able to message you or interact with your content. Manage your block list in Settings → Block List.
Chill helps you discover partners and activities, but does not organize, supervise, or guarantee the safety of offline events. Always meet in public areas, follow resort rules, and exercise personal judgment for your safety.
Our Service may contain links to third-party websites or services. We have no control over and assume no responsibility for their content, privacy policies, or practices. We strongly advise you to read their terms and privacy policies.
If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting us at sayloner@icloud.com. These Terms are governed by the laws of New York, United States.
If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.
You represent and warrant that (i) you are not located in a country subject to the United States government embargo, or designated as a "terrorist supporting" country, and (ii) you are not listed on any United States government list of prohibited or restricted parties.
The Service is provided to you "AS IS" and "AS AVAILABLE" without warranty of any kind. We do not guarantee uninterrupted service, error-free operation, or that content from other users will be accurate or safe. See our full Terms and Conditions for disclaimers and limitation of liability.
For any questions about the Service, your account, privacy, or these policies:
We aim to respond within 2–3 business days.
Chill